Privacy Policy

This Privacy Policy (“Policy“) is an 'electronic record' as contemplated under section 2(t) of the Information Technology Act, 2000, and the rules thereunder. This Policy being an electronic record is generated by a computer system and does not require any physical or digital signature.

INTRODUCTION

The website www.avender.in ("Website") is operated by Avender Bikes Pvt. Ltd., a company incorporated under the Companies Act 2013 ("Company") having its registered office at No- 29, Kannappa Nagar,2nd Street, Rathinapuri Post, Coimbatore- 641027.

This Policy establishes the terms and conditions through which the Company intends to convey the manner in which the User’s information is collated and used by the Company while providing the services of the Website. When using the Website, each time the Users provide the Company with, or it is necessary for the Company to access any kind of information which, due to their characteristics, allows the Company to identify the User, such as User’s name, surname, email address, billing or shipping address, telephone number, type of device or credit or debit card number, etc. (hereinafter, "Personal Data”), whether for purposes of browsing, purchasing our products or using our services or functionalities, the User will be subject to this Policy, General Terms and Conditions of Purchase, and other documents cited therein (jointly "the Terms and Conditions") which are applicable at all times and should be reviewed to ensure you agree with them.

Users are requested to read and understand the Policy very carefully before using or accessing the Website. This Policy is binding on every User of the Website, and Users who do not agree with the terms of this Policy should not use or access the Website.

In specific cases, a third party may have provided us with information about you by using a feature or service on the Website, for example, by sending you a gift card or shipping an order to your address. In these cases, we only process your data where relevant to this feature or service, as stated in this Policy.

The Company reserves its right to change, edit, alter, amend, modify, review, revise or substitute this Policy with or without notice. By using the Website, the Users signify they have carefully read, understood, and agreed to be bound by this Policy and the Users expressly and voluntarily accept this Policy including any change, modification, or substitution made to the Policy from time to time. The Company reserves its right to refuse services to any User who does not accept or violates the terms of this Policy.

COLLECTION OF PERSONAL DATA AND PROCESSING PURPOSES

The User may choose not to provide certain Personal Data or withdraw the consent subsequently with respect to such Personal Data by sending a written intimation through info@avender.in .However, not providing certain compulsory information or withdrawing the consent may mean that it will not be possible to manage your registration as a User or to use certain functionalities or services available through the Website.
If any User is providing any Personal Data on behalf of any corporation, company, institution, association or other entity, the User should be authorized by such corporation, company, institution, association, or other entity to provide such information to the Company.
The Company collects information from the User when creating a User account or when the User is browsing for products, transacting an online purchase of products through the Website, or while posting comments, uploading content, or participating in any offers or contests or availing special gifts or communicating with customer support by phone, email, or otherwise.
The Company receives, scrutinizes, and stores Personal Data for security and technical reasons such as IP address, login id, email address, password, device connection information, transaction history, date, time, and duration of the session on the Website.
The Company automatically receives the URL of the site from which a User enters and the site to which the User exits, when the User leaves the Website. The Website receives the IP address of the User’s computer and the type of web browser a User is using, email patterns, etc. The Company will occasionally ask the User to complete optional online surveys. These surveys may ask the User for contact information and/or demographic information.
The User can add or update the Personal Data on a regular basis. When the User updates the Personal Data, the Company will retain a copy of the prior version for its records.
Personal Data is used and disclosed if required to do so by law or in the good faith and belief that such disclosure is reasonably necessary to respond to notices, court orders, or other legal processes. The Company may disclose Personal Data to law enforcement officers, third-party rights owners, or others that are in its opinion reasonably necessary to enforce the Website’s Terms of Use, this Policy, and Terms and Conditions of Purchase. The Company may disclose your Personal Data to the Government agencies if required, even without obtaining your prior consent, for the purposes of verification of identity or for prevention, detection, investigation including cyber incidents, prosecution, and punishment of offences or for other purposes required under applicable law.
The Company may disclose aggregated information about the use of the Website, but it will never contain Personal Data that will identify a single User. The Company does not trade or sell Personal Data in any manner, except as specified in this Policy or if express consent is sought from the User. The Company understands that the Personal Data is very crucial and is important for the User. The User agrees and acknowledges that the Personal Data is disclosed or shared with: (i) third-party vendors for the delivery of the products ordered through the Website, (ii) third-party service providers engaged by the Company to perform the services on the Company’s behalf, (iii) third-party service providers for the purpose of the Website’s security, maintenance, repair or other technical reasons, (iv) The Company’s subsidiaries, affiliates, associate companies, etc. to perform the services.
The User hereby guarantees that the Personal Data provided is true and exact and agrees to report any change or modification thereto. If the User provides the Company with the Personal Data of third parties, the User shall be responsible for having informed them and obtained their consent for these details to be provided for the purposes indicated in the corresponding sections of this Policy. Any loss or damage caused to the Website, the Company, or to any third party through the communication of erroneous, inaccurate, or incomplete information on the registration forms/ Website shall be the sole responsibility of the User.

The Personal Data is primarily used by the Company to facilitate a better, customized, and convenient use of the Website’s services. The Company shall use the Personal Data inter alia for the following purposes:

To manage your registration as a user of the Website. The Personal Data you provide us shall be used to identify you as a Website user, and to give you access to its different functionalities, products, and services that are available to you as a registered user;
To respond to the user’s queries, requests, and inquiries and to update new features of the Website;
To send communications from us regarding the user account, latest offers, exclusive promos, product launches, customer feedback, etc. and any other relevant information/communications;
The development, compliance, and undertaking of the purchase contract for the products you have acquired or any other contract with the Company through the Website.

In particular, you must bear the following in mind:

If you choose the option to save your card, you shall expressly authorize us to process the indicated details to be used as necessary for its activation and development. The card's security code (CVV or CVC) shall only be used for making the purchase and shall not be subsequently stored or processed as part of the payment details. Consenting to the activation of this functionality means that your data will automatically appear in these fields when making future purchases, so you will not have to enter your details again for each new purchase as they will be considered as valid and in place. You can change or delete your cards at any time through the My Account section. The use of this function may require you to change your access password for security reasons. Remember that security when using the Website also depends on the correct use and storage of certain confidential codes.
In the event that you have purchased a Gift Card, if you provide us with the personal data of third parties, you shall be responsible for having informed them and obtained their consent so that, in compliance with the Website’s Use and Purchase Conditions, we will be able to process their data for purposes of (a) managing the shipping or verifying receipt of the Gift Card, and (b) attending to any requests that you or said third party may make.
Activate the mechanisms necessary to prevent and detect unauthorized uses of the Website (for example, during the purchase and returns process as well as potential fraud being committed against you and/or against us). If we consider that the transaction may be fraudulent or we detect abnormal behaviour which indicates attempted fraudulent use of our features, products, or services, this processing may result in consequences such as the blocking of the transaction or the deletion of your user account.
For the purpose of invoicing;
Contacting the user by email, telephone calls, SMS, or other equivalent forms of electronic communication, regarding updates or informative communications related to the functionalities, products, or contracted services, including Website security updates, when necessary or reasonable for their implementation;
To attend and manage user requests made in relation to the Website or the physical stores, as well as monitoring the quality of our service;
To complete and fulfill the user’s purchase, process payments, communicate with the user regarding the user’s purchase, and provide the user with related customer service;
Personalize the services we offer the user and enable us to give you recommendations based on your interactions with the Company on the Website and an analysis of your user profile (for example, based on your purchase and browsing history). Likewise, show you ads on the Internet which you may see when visiting websites and apps, for example, on social media. The ads you see may be random, but on other occasions, they may be ads that are related to your purchase history, preferences, and browsing history;
Conduct research and analysis about your use of, or interest in, our products or services or content, or products, services, or content offered by others. To perform analytics and conduct customer research, and to enable you to participate in surveys about our products or services;
Improve the Website and the Website’s contents to improve the offerings of the products and services and for the Company’s internal business purposes including data analysis, audits, developing new products, enhancing and improving the products and services, identifying usage trends, and determining the effectiveness of promotional campaigns;
Understanding and analyzing our sales, and your needs and preferences, by using your information to conduct research and perform analysis in order to improve our products, services, and our stores, or communications to you; and
As otherwise described to you at the point of collection.

If the Company needs to use Personal Data for an unrelated purpose, the Company will notify you and the Company will explain the legal basis which allows it to do so.

DATA PROTECTION MEASURES

The Company undertakes reasonable measures to ensure the security and confidentiality of the User’s Personal Data. The Company shall not be responsible for any breach of security or for any actions of any third parties or events that are beyond the reasonable control of the Company, including but not limited to, acts of government, computer hacking, unauthorised access to computer data and storage devices, computer crashes, breach of security and encryption, poor quality of Internet service, etc.

RETENTION OF PERSONAL DATA

The Company will retain the Personal Data collected for as long as necessary to fulfill the purposes for which it was collected, resolve disputes, conduct audits, or enforce agreements unless a longer retention period is required or permitted by law.

ACCESS TO PERSONAL DATA

The User has a right to request access to Personal Data, to request correction of the Personal Data, to object to the processing of the Personal Data, and/or to request deletion of Personal Data subject to applicable laws. To exercise these rights, the User can write to us at info@avender.in

The Website uses cookies to differentiate one User from other Users and to provide better products and services to the Users of the Website. Even though the User can block or disable cookies by setting the browser to refuse cookies or indicate when a cookie is being sent, it is not guaranteed that the User will have access to all services and features of the Website. The User should review the Website’s Cookie Policy to understand the Company’s practices.

If you have any questions or concerns about our privacy practices or this Policy, please contact us at:

Avender Bikes Pvt. Ltd.
No 29, Kannappa Nagar,2nd Street, Rathinapuri Post, Coimbatore- 641027.
Email: info@avender.in